Our COVID-19 measures
to keep you and our chauffeurs safe
LIMO'S priority is to make traveling as safe as possible in this Pandemic (Corona virus, COVID-19). Especially now we advise to avoid Public Transport. We follow the recommendations of the Dutch government, RIVM and De Rijksoverheid. Please also see our protocol for safe traveling with taxi during the pandemic. For our clients and chauffeurs safety, we have taken the following measures.
- Only 2 passenger per luxury car.
- Only 4 passengers per Mercedes V-Class Minivan (if not living together)
- Only 6 Passenger per Mercedes Sprinter (If not living together)
- It's not allowed to sit at the passenger seat in the front of the car.
- All cars have protection screens between the front and back compartment.
- All cars will be thoroughly disinfected between each ride.
- Disinfect hands with our hand sanitizer when entering the car is required.
- Luggage has to be stored in the trunk and has to be carried by the traveller.
- The chauffeur will open and close the doors and will keep on a safe distance.
- Travellers have to wear face masks in the vehicle. (Not medical necessary)
- No complimentary drinks or newspapers on board.
- For cross-border travel we comply the local rules.
FAQ
What is LIMO'S doing to help chauffeurs and guests stay safe?
In between each ride, chauffeurs thoroughly disinfect vehicles. Chauffeurs have also changed several parts of the typical ride experience. For example, they greet guests with a slight bow instead of a handshake. Chauffeurs offer hand sanitizer to disinfect when entering the car. They also removed drinks, candy, newspapers and magazines from the backseats.
LIMO'S also reduced the maximum number of guests per vehicle to ensure that the front passenger seat remains free, providing maximum social distancing in vehicles. No more than one guest may ride in Business Class and First Class vehicles and also no more than one guest may ride in Business Vans.
We also ask all guests who are showing any symptoms or have tested positive to not book a LIMO'S ride until you receive a doctor’s permission to travel.
What happens if a chauffeur or LIMO'S employee is directly affected or tested positive for coronavirus (COVID-19)?
Safety of our guests, chauffeurs, and employees is our top priority. We require any employee or chauffeur who tests positive to inform LIMO'S immediately. Once informed, we will notify those who were in contact with the affected person for the previous two weeks. We directed all chauffeurs who suspect they may be sick to not perform any rides. Any chauffeur who tests positive for coronavirus may not perform LIMO'S rides for 10 days or until receiving a doctor’s permission.
Am I supposed to wear a face mask during the ride?
Yes, we kindly require guests to wear masks during rides. This protects chauffeurs and future guests, as more than 20% of infected people show no symptoms and could spread the virus unknowingly.
What if I test positive for COVID-19?
In case you or one of your co-travelers get tested positive for COVID-19 within two weeks of riding with LIMO'S, please inform us immediately. This will help us to stop the spread.
Can I still travel with LIMO'S thru Europe?
We daily monitor country and local travel restrictions within Europe. We also encourage travelers to double check their schedules and plans during this time of evolving restrictions. If new safety measures would prevent an existing booking from occurring, we will notify guests and modify or cancel rides without penalty. It’s important to note that we cannot perform cross-border trips to all countries right now due to closed borders and quarantine requirements. We comply with local rules and will take the necessary actions to protect public health and the wellbeing of guests and chauffeurs. At this time it's possible to travel to Germany for one day without quarantine.
What is the cancellation policy?
LIMO'S has the most customer-friendly policy in the industry, with guests able to change or cancel most one-way rides up to an hour before the pickup time. The exception is longer-distance inter-city rides, which must be changed or canceled 24 hours in advance. If the coronavirus has caused you to make a last-minute cancellation, please inform LIMO'S as soon as possible so we can best care for you and our chauffeurs.
What will happen if I am delayed due to long queues at the airport?
LIMO'S includes half an hour of complimentary waiting time for all airport pickups. However, we know that airport arrival procedures may change unexpectedly. Therefore, we suggest that guests arriving internationally schedule the chauffeur to arrive 60 minutes or later after the flight arrival time. We are also asking for chauffeurs to be flexible and wait longer than half an hour if at all possible.
Can chauffeurs assist guests with luggage and other personal effects?
By the regulations of our goverment travelers have to carry and have to put their own luggage in the trunk. If this is not possible, then the chauffeur is pleased to help you. They also will clean the luggage handles before handing it back to you.
Does LIMO'S offer city-to-city rides?
Yes, LIMO'S offers rides between cities for all vehicle classes. Because of coronavirus travel restrictions, city-to-city rides right now cannot cross country borders. You can book these rides on our website.with as little as 12 hours’ notice before the pickup time.
Can I schedule a stop along the way of a city-to-city ride to pick up another passenger?
No. A this time only one passenger in the car is permitted.
Are hourly bookings still available?
Yes, guests can still take hourly rides in all cities, in all vehicle classes. Hourly rides give guests a safe, private space with only one chauffeur for four hours or more. Guests can provide their planned stops in advance or simply direct the chauffeur where to drive on an as-needed basis. Hourly rides can be canceled without penalty 24 hours or longer in advance.
I still have questions, who should I contact?
Please contact us by phone, e-mail or WhatsApp.
We wish you a safe journey!
Team LIMO'S
LIMO'S EXCLUSIVE DRIVING
T +31 73 656 0606
M +31 650 251 688
E info@limos.nl
In between each ride, chauffeurs thoroughly disinfect vehicles. Chauffeurs have also changed several parts of the typical ride experience. For example, they greet guests with a slight bow instead of a handshake. Chauffeurs offer hand sanitizer to disinfect when entering the car. They also removed drinks, candy, newspapers and magazines from the backseats.
LIMO'S also reduced the maximum number of guests per vehicle to ensure that the front passenger seat remains free, providing maximum social distancing in vehicles. No more than one guest may ride in Business Class and First Class vehicles and also no more than one guest may ride in Business Vans.
We also ask all guests who are showing any symptoms or have tested positive to not book a LIMO'S ride until you receive a doctor’s permission to travel.
What happens if a chauffeur or LIMO'S employee is directly affected or tested positive for coronavirus (COVID-19)?
Safety of our guests, chauffeurs, and employees is our top priority. We require any employee or chauffeur who tests positive to inform LIMO'S immediately. Once informed, we will notify those who were in contact with the affected person for the previous two weeks. We directed all chauffeurs who suspect they may be sick to not perform any rides. Any chauffeur who tests positive for coronavirus may not perform LIMO'S rides for 10 days or until receiving a doctor’s permission.
Am I supposed to wear a face mask during the ride?
Yes, we kindly require guests to wear masks during rides. This protects chauffeurs and future guests, as more than 20% of infected people show no symptoms and could spread the virus unknowingly.
What if I test positive for COVID-19?
In case you or one of your co-travelers get tested positive for COVID-19 within two weeks of riding with LIMO'S, please inform us immediately. This will help us to stop the spread.
Can I still travel with LIMO'S thru Europe?
We daily monitor country and local travel restrictions within Europe. We also encourage travelers to double check their schedules and plans during this time of evolving restrictions. If new safety measures would prevent an existing booking from occurring, we will notify guests and modify or cancel rides without penalty. It’s important to note that we cannot perform cross-border trips to all countries right now due to closed borders and quarantine requirements. We comply with local rules and will take the necessary actions to protect public health and the wellbeing of guests and chauffeurs. At this time it's possible to travel to Germany for one day without quarantine.
What is the cancellation policy?
LIMO'S has the most customer-friendly policy in the industry, with guests able to change or cancel most one-way rides up to an hour before the pickup time. The exception is longer-distance inter-city rides, which must be changed or canceled 24 hours in advance. If the coronavirus has caused you to make a last-minute cancellation, please inform LIMO'S as soon as possible so we can best care for you and our chauffeurs.
What will happen if I am delayed due to long queues at the airport?
LIMO'S includes half an hour of complimentary waiting time for all airport pickups. However, we know that airport arrival procedures may change unexpectedly. Therefore, we suggest that guests arriving internationally schedule the chauffeur to arrive 60 minutes or later after the flight arrival time. We are also asking for chauffeurs to be flexible and wait longer than half an hour if at all possible.
Can chauffeurs assist guests with luggage and other personal effects?
By the regulations of our goverment travelers have to carry and have to put their own luggage in the trunk. If this is not possible, then the chauffeur is pleased to help you. They also will clean the luggage handles before handing it back to you.
Does LIMO'S offer city-to-city rides?
Yes, LIMO'S offers rides between cities for all vehicle classes. Because of coronavirus travel restrictions, city-to-city rides right now cannot cross country borders. You can book these rides on our website.with as little as 12 hours’ notice before the pickup time.
Can I schedule a stop along the way of a city-to-city ride to pick up another passenger?
No. A this time only one passenger in the car is permitted.
Are hourly bookings still available?
Yes, guests can still take hourly rides in all cities, in all vehicle classes. Hourly rides give guests a safe, private space with only one chauffeur for four hours or more. Guests can provide their planned stops in advance or simply direct the chauffeur where to drive on an as-needed basis. Hourly rides can be canceled without penalty 24 hours or longer in advance.
I still have questions, who should I contact?
Please contact us by phone, e-mail or WhatsApp.
We wish you a safe journey!
Team LIMO'S
LIMO'S EXCLUSIVE DRIVING
T +31 73 656 0606
M +31 650 251 688
E info@limos.nl